Frequently Asked Questions
We are always happy to help you find the perfect vacation home for your stay. If you find the property you were originally interested in is booked, please contact one of our reservation specialists. They will be happy to help you find something just as perfect, and sometimes even better! To contact us, dial 269-857-1477 or email us at [email protected].
There is always so much to do in and around the area! Check out the list of Activities & Attractions that we put together. You can also view a calendar of local events at Saugatuck.com. If you are looking for specific restaurant or activity recommendations, please contact our reservation specialists by calling 269-857-1477 or emailing [email protected].
Check-in is at our Mill Pond Realty office at 747 Water Street, Saugatuck. From Memorial Day through Labor Day, check-in starts at 4pm. If you arrive in town earlier, you are welcome to give our office a call to see if the property is ready early. At check-in, we will supply you with the keys, address, and directions to the home, information on our area, and some fun items. If you arrive after hours, we will send you a text message with information about how to pick up your check-in information.Â
Beds will be made up with fresh, clean linens for your arrival. Bathrooms will be stocked with clean bath towels. You may need to provide your own beach/pool/hot tub towels. Rental rates do not include daily housekeeping service. Daily or biweekly housekeeping service can be set up for a nominal fee.Â
Any items you find in a normal household that cannot be used up and are not disposable should be at the property for your use. This includes appliances, linens, towels, cutlery, furniture, etc.. We will provide you with a starter amount of the following items: toilet paper, paper towels, trash bags, dish soap, and hand soap. In general, we do not provide cleaning supplies or personal items. Items such as spices/oils, coffee, coffee filters, firewood, shampoo, conditioner, body wash, etc. may or may not be at the property depending on what previous guests have used up or left behind. If there is an item of particular importance, please reach out to a reservation specialist at 269-857-1477 or [email protected].Â
Domestic, housebroken dogs are allowed at dog-friendly properties with written permission plus a $100 per pet fee. It is your responsibility to pick up after your dog and to report any damages caused by your pet. The pet fee does not cover damages, additional cleaning, or cleanup of hair or waste inside or outside the property. While our pets are important to us, some of our properties have a strict no-pet policy. If evidence of a pet is found at a property that does not allow pets, you will be asked to leave immediately, with full forfeiture of all money paid, and your account will be charged for a professional cleaning of the home and furniture.
We abide by ADA guidelines. If you have a service animal, please let us know the answers to the following two questions: 1. Is the animal required because of a disability? 2. What work or task is the animal trained to complete? You do not have to reveal your disability in formulating your reply. While everyone enjoys the emotional, social, and safety benefits that an animal’s presence can provide, those benefits do not constitute trained tasks that would transform a disabled person’s pet into a legitimate Service Animal under ADA. This standard means that the ADA does not apply to many dogs that function as therapy, emotional support, and companion animals. We do not charge the standard pet fee for a Service Animal, nor is a security deposit increased. Guests remain liable for any damage caused by people or animals. The standard pet fee cannot be waived for an emotional support animal or a therapy animal – only for a Service Animal.Â
Cancellations made more than 30 days before your arrival will be subject to a cancellation fee of 10% of the total rental rate. Cancellation made less than 30 days before your arrival will be subject to full forfeiture of the total rental rate. Mill Pond Realty highly recommends contacting your personal insurance agent to inquire about travel insurance.
We are so happy you were pleased with your stay and your visit to the area! West Michigan is full of wonderful communities that are perfect for year-round living. We are happy to help you explore the ownership opportunities that await you. Please contact Laura Durham by phone at 269-857-1477 or by email at [email protected] for more information.
If you have additional questions, please visit our Terms & Conditions page or contact a rental specialist today.